Upload or camera issues
Check photo and camera permissions for HAJE, then retry on a stable network. Large or low-light images may take longer to upload.
Help/QnA
Support for your private closet record.
Find quick guidance for uploads, AI tagging, wear logs, Decision, Home Chat Lite, local leads, lookbook magazine, SNS package, credits, privacy, account deletion, and purchase questions.
AI tagging looks wrong
AI suggestions are editable. Open the item detail screen to adjust name, category, tags, care notes, or other details.
Recording outfits
Save worn items by date from your closet or add an outfit photo. The record is private and meant to help future choices.
Before buying
Use Decision to compare a candidate item with similar owned pieces. It is context for pausing, not a purchase guarantee or advice.
Closet action/chat only
Home Chat Lite helps with closet actions and questions about your records. It is not a general AI chatbot or web assistant.
Public candidates only
Local leads preview may show public external candidates. HAJE does not book, take payment, assign partners, process pickup, or let a seller claim the lead.
Magazine quality
For lookbook magazine quality concerns, use Settings > Help/QnA, purchase inquiry, or the low-emphasis issue overflow menu when available. Reports do not guarantee automatic refunds or regeneration.
Deletion and privacy
Use in-app account deletion when available. If you cannot access the app, email us from the address used for HAJE.
What to include
For bug reports, include your account email, device type, browser or app version if known, the screen where the issue happened, what you expected, what happened instead, and a screenshot if possible.
Credits and paid outputs
Credits may be needed for user-triggered AI work or premium outputs after free quota or promotional credits are used. Pricing and refunds follow the purchase screen and App Store, Google Play, or applicable purchase-flow policies.
If a completed magazine has a quality problem, submit it from Settings > Help/QnA, purchase support, or the issue's low-emphasis more menu so the issue can be attached for review. HAJE does not guarantee automatic refunds or automatic regeneration after a report.
Support contact
For privacy, account deletion, billing, credits, purchases, lookbook magazine quality review, or bug reports, contact support@haje-raon.com. Include your account email, device type, the screen where the issue happened, the magazine issue if relevant, and a screenshot when possible.